Refund & Return policy

  We have a 365-day return policy, which means you have 365 days after receiving your item to request a return. In details if you use how many bottle but don’t work, we will refund those used ones, the left ones will be return to us if it don’t be opened. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@cviherbs.com or access this page to fire a return process: https://cviherbs.com/apps/parcelpanel-returns. Please note that returns will need to be sent to the following address: 821 S Staples St Unit 1 Corpus Christi, TX 78404 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@cviherbs.com.  

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.